The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.
The categories of data we process are:
- Personal data for the purposes of [direct mail/email/text/] marketing
- special category data including health records for the purposes of the delivery of health care
- Special category data including health records
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.
- [Personal data is stored in the [EU] whether in digital or hard copy format]
- Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield]
- Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list
The lawful basis for processing special category data such as patients’ and employees’ health data is:
- Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional
The lawful basis of processing personal data such as name, address, email or phone number is:
- Consent of the data subject
- Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention (M 215) procedure available from the practice.
You have the following personal data rights:
- he right to be informed
- The right of access
- The right to rectification
- The right to erasure (clinical records must be retained for a certain time period)
- The right to restrict processing
- The right to data portability
- The right to object
Here are some practical examples of your rights:
- If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
- f you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.
Comments, suggestions and complaints
Please contact Dr. Michaeli at the practice for a comment, suggestion or a complaint about your data processing at firstname.lastname@example.org or 01202 517474 or by writing to or visiting the practice at 95 Alton Road Bournemouth Bh10 4AD We take complaints very seriously.
Appointment Cancellation Policy and Fees
It is our aim to provide quality dental care to our patients on schedule and to use clinical time effectively. To achieve this aim we have an appointment cancellation policy.
Cancellation of an appointment
Patients are requested to give at least 24 hours notice to cancel a dental appointment if the appointment time was 30 minutes and under and 48 hours’ notice in case the appointment time was over 30 minutes. Cancellations should be made by telephone on: 01202 517474 and a cancellation reason should be given.
There is a fee for dental appointments that are missed or cancelled with less than 24 hours notice. The fee is based on 50% of the appointment fee.
Any appointment cancelled at the patient discretion may be subject to a variable admin fee, normally 2-5%.
If more than two dental appointments are missed or cancelled with less than 24 hours notice, we do not guarantee being able to complete a patient’s treatment or offer them treatment in the future.
In case of a cancellation of treatment while a treatment has already started due to the patient decision, there will be no guarantee of any refund of any fees paid in advance. This would depend on the stage of the treatment and will be at the discretion of the treating dentist and the management.
It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee or decision about their dental care.
Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to Dr. Ori Michaeli.
In this practice we place great emphasis on meeting and whenever possible, exceeding our patient’s expectations. We try to ensure that all patients are pleased with their experience of our service and we take any concerns a patient may have very seriously.
If you have a concern regarding any aspect of your care, please let us know. We will do all that we can to resolve your concern to your satisfaction both promptly and professionally.
Complaints Procedure – This practice operates a complaints procedure as part of its dealing with patients’ complaints which complies with the Care Quality Commission requirements.
Patients are asked that in the event of any complaint, to speak directly or write to Dr Ori Michaeli.
Our contact address, email & telephone number is:-
95 Alton Road, Wallisdown, Bournemouth, Dorset. BH10 4AD
Tel: 01202 517474
What we shall do – Our complaints procedure is designed to make sure that we settle any complaint as quickly as possible. We shall acknowledge complaints within 2 working days and aim to have looked into the complaint within 7-14 working days of the date when it was raised. We shall then be in a position to offer an explanation or a meeting as appropriate. If there are any delays in the process we will keep the complainant informed.
In the unlikely event that you are unsatisfied with our resolution, you are entitled to contact the Dental Complaint Service, which can provide you further help (Link: https://www.gdc-uk.org/about/what-we-do/dcs).